FAQs

This depends on several factors, including your travel or commute patterns, weather conditions, and where you park your vehicle. If your vehicle is exposed to corrosive materials on the road, such as sand and industrial fall out, we recommend the vehicle to be washed often. In general, it is advised to wash your vehicle as soon as it gets dirty.

For your safety, we request all the drivers remain at the wheels and in their vehicles. Zip Thru Express Car Wash offers extensive lighting and clear glass windows to enhance your car washing experience. We create a comfortable, vast environment. Our friendly staff will guide you through the entire process and are happy to answer any questions you may have.

If at any time the conveyor stops, please remain in your vehicle at all times. Our staff will take  care of you.

Zip Thru Express Car Wash accepts

• Cash
• Visa
• MasterCard
• Discover
• Amex

Contactless payments (Apple pay/Google pay) are accepted for single wash purchases, not for memberships.

Our car washes are offered as an ‘exterior-only’ service. We do have a free vacuum facility and free floor mat washers for you to use them as needed to keep your car interior clean.

Yes, we do wash pickup trucks. Pickup bed should be empty and clear of any debris before your vehicle goes through the wash. Tow hitches should be removed before entering the car wash facility.

Here is the list of vehicles we do NOT allow into the car wash. Vehicles with

• Extended Grill at the front of the vehicle
• Ladder rack
• Bike racks
• Exposed spare tire on the vehicle.
• Tow hitches
• Any additional vehicle traits that we may not deem fit.

Hours vary at different locations. Please check the services page for the location you are interested in or the footer section where all the locations with hours are listed.

No. Our wash facility is equipped with the state of the art equipment. One highlight of the equipment is the belt conveyor and soft brushes. Soft brushes are very gentle on the vehicle and enhance the cleaning process.

Yes. We pride ourselves in having the state of the art car wash equipment in the bay area. We have belt conveyors that the vehicles load on to. The belt conveyor helps with safe loading of vehicles and does NOT scratch the rims of vehicles unlike older antiquated systems.

Our brushes are soft and very gentle on the vehicle and provide a complete clean.

No. We have no means to validate your purchase unless your vehicle is washed at our facility and hence we are not able to allow you to use our other services unless you wash.

Not necessary. We provide clean towels for you to clean your vehicle interior. These towels are to be returned in the dirty towel bin provided at the locations. Please do not throw in trash or remove it from the location. We provide this as additional service to help customers keep their vehicle clean.

There is a big misunderstanding that tree sap will be removed as part of the cleaning process. Tree sap has glue like properties and hence cannot be removed unless you go to a full service wash facility and pay extra for the tree sap to be removed. Tree sap removal requires extra chemicals and manual skilled labor to do the extraction. Best way to keep tree sap off car is to avoid parking under the trees.

Bird poop and bugs do normally come off the vehicle. However, if you leave them on your vehicle for long periods of time, it damages your vehicle and it is hard to come off. Hardened bird poop and hardened bugs do require manual labor to remove them. You may choose to remove these hardened contaminants off the car by soaking them and removing them after so as to not scratch paint. You may alternatively choose to use a full service wash facility to purchase a full service. All full services do remove bugs and bird poop as part of the basic service. Full service washes, soak these contaminents and use additional chemical and labor to remove them.

Kindly contact a team member at the entrance of the car wash or a manager on the site and they would be glad to help you out.

We have several wash locations and we are the car wash experts and we pride in what we do, We will be glad to share our experience with you on different types of contaminants and issues that we see with different types of vehicles.

Here are the steps involved in loading the vehicle onto the conveyor belt

• Once you are on the down ramp, the Greeter will ask you to put your vehicle in Neutral.
• Leave your window rolled down till the attendant asks you to roll up the window. We need to be able to communicate while we work on loading your vehicle onto the conveyor.
• Once you are in Neutral, roll down slowly as you ride on the brake.
• Once your front wheel is loaded onto the conveyor, the attendant will ask you to press brake so that your vehicle comes to a complete stop.
• Once your vehicle comes to a complete stop, the greeter will ask you to release all brakes so that the rear wheels of your vehicle can load on the conveyor as well.
• Greeter will request you to roll up your window.

Yes. Kindly remain in your vehicle at all times for your own safety and keep all windows rolled up. There are times we may have to stop the conveyor to attend to a customer and hence the conveyor may stop at that time.

Vehicles up to 7 feet are allowed at our facility. If you have questions, please visit the location and we can visually inspect if we can allow the vehicle in the car wash.

Here is the list of vehicles we do NOT allow into the car wash. Vehicles with

• Extended Grill at the front of the vehicle
• Ladder rack
• Bike racks
• Exposed spare tire on the vehicle.
• Tow hitches
• Any additional vehicle traits that we may not deem fit.